Terms & Conditions

We try to keep our terms and conditions as easy to read and understand as possible, so please take a minute to look through them as by placing an order you are signifying your acceptance and are bound by the latest terms and conditions. Your statutory rights are not affected.

Stock Availability

All items advertised on this website are subject to availability. Many of the food items are supplied by small artisan producers and some times we have to wait for stock to arrive. Therefore once we confirm your order we will contact you to advise you on delivery dates if something is out of stock.

Pricing

The pricing information contained within this website is in Great British Pounds and is as up-to-date and accurate as we can make it. However sometimes due to circumstances outwith our control we have to make changes to the products listed or the prices shown. If there is a change that will affect your order we’ll try to contact you to explain any differences and allow you the opportunity to decide if you still want to go ahead. If we can’t contact you then we’ll cancel that element of your order and refund in full any goods that you may have already paid for.

Where fresh produce is required to be cut we will endevour to ensure that you will not receive less than the minimum stated weight on the website. If we do slightly under cut then we will ensure that we over cut another item.

Paying for your goods

We use Paypal. Please refer to PayPal's website for full terms and conditions. www.Paypal.co.uk

For security do not email, text or use any other form of written or electronic messenging to pass on any information relating to your card details.

If you wish to pay by cheque then we would require five working days from receipt for clearance unless otherwise agreed in advance or at point of sale. If an issue arises with clearance then we will inform you and take further instruction on how you wish to proceed. Unfortunately we cannot offer an over payment refund where payment is by cheque, but where possible we will endeavour to make sure that you’ll be given the best deal we possibly can. Please make cheques payable to The Deli Shack

Cancellations

If we are unable to dispatch your goods within 48hrs you shall be entitled to cancel the order. Once your order is shipped you may not cancel the order.

Returns and Refunds

We take great care in the handling and packing of our products to ensure that they reach you in the best possible condition. If however any item is damaged or unacceptable at the point of delivery then you should notify us within one working day and we will make every effort to rectify the problem or give you a full refund on the affected item or items. In order to understand the problem and improve our service we may ask you to return the produce in question. Your statutory rights are not affected.

Liabilities, Websites and Trademarks

By using this website you have agreed to and accepted the stated terms of use. Your statutory rights are not affected. We will take all reasonable to keep your personal and payment details secure. Unless were are negligent we cannot be held liable for any losses caused by unauthorised access to your information by a third party or parties. We will however never knowingly divulge or pass on any of you personal or payment details to any commercial organisation or sole trader for any use what so ever.

We will use all reasonable endeavours to ensure that all information presented on our website is up to date, safe to use and accurate. All errors will be corrected as soon as possible after we are notified or are otherwise made aware. We will not be held responsible or liable for any virus or bugs unless we are proven to have been negligent.

We will use all possible discretion where links are provided to other websites. These links are for your information only and we are not responsible or liable for any matters arising from the use of external websites.

All brand and product names are trademarks or service marks of their respective holders and should not be reproduced or copied without express permission from the rights holder.

Please note our total liability for loss or damage shall be limited to a sum equal to the amount paid or payable by you for the goods and that we are also not liable for matters arising that are outside of our control

Contents

The images used on the website are indicitve only. The contents of each hamper or box will be as described in the text.In some instances we may contact you to suggest an alternative product if we are not able to supply as per the description.

Contacting you

We are constantly developing our range through the introduction of new suppliers and produce, taking into account seasonality and regional specialities. We also come across interesting recipes from time, especially with the smaller producers where family cooking tips abound. If you would like to hear about interesting new ideas and produce, please check the box on the registration page that allows us to securely store your contact details. We would then drop you a line to keep you up to date of new developments and promotions.

 

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